Terms and Conditions of Use – Mazoom

Regular Updates to the Terms

The Terms and Conditions of using Mazoom are subject to regular updates to ensure the best service for users. Continued use of the Mazoom platform constitutes acceptance of the updated terms. You are advised to review the terms regularly to stay informed of any changes. Failure to comply with these terms may result in account suspension without prior notice and without refund of fees in certain cases.

Account Usage Restrictions and Service Suspension

Mazoom reserves the right to suspend any account, temporarily or permanently, in the event of misuse or violation of these Terms and Conditions. Users will receive warnings of violations via the website interface or email. Serious violations may lead to permanent suspension of the account and include but are not limited to:

  • Breach of any Mazoom terms.
  • Causing harm to the platform or its users, including theft or damage to associated services.
  • Disclosure of protected private information such as support messages or private communications.
  • Promoting or advertising competitors or similar platforms without permission.
  • Misusing the service to deceive or exploit others.
  • Using stolen or unauthorized payment methods.
  • Abusing other users or Mazoom representatives.
  • Attempting fraud or engaging in illegal activities.
  • Acting as an intermediary between users for financial transactions.
  • Selling or attempting to sell the account.
  • Registering with false information or under a different gender.
  • Repeated violations of the terms or repeatedly adding contact information.
  • Using the service for purposes unrelated to invitations, such as advertising or promotion.
  • Impersonating another user.
  • Creating invitations for fake or unethical events that contradict laws or Islamic values.
  • Uploading or using materials that violate intellectual property rights.

Discounts and Promotional Offers

  • Multiple discounts or promotional offers cannot be applied at the same time; only the highest or most applicable discount according to Mazoom's policy will be applied.
  • Discounts offered to organizations (such as charities or official partners) require proper documentation before activation.
  • Misuse of discounts, including providing false information to claim them, is strictly prohibited.
  • Mazoom reserves the right to cancel or amend any discount or promotion in cases of suspected misuse.

Prohibition of Resale

  • Users are not allowed to resell Mazoom services, subscriptions, or special discounts in any form.
  • Any attempt to resell or commercially exploit the service without authorization will result in immediate service cancellation without refund, along with possible legal action.

Payments and Fees

  • All fees paid are non-refundable except in cases explicitly determined by Mazoom.
  • Mazoom reserves the right to adjust service prices or subscription plans at any time, with users being notified of material changes.

Disclaimer of Data Loss and Technical Challenges

Mazoom strives to deliver the best user experience. However, cases of data loss relating to attendance confirmations or cancellations may occur due to reasons beyond control, such as API response limits, server capacity issues, or other technical circumstances. Mazoom is not responsible for any loss, delay, or failure to register or retrieve such data.

Handling WhatsApp Restrictions and Alternative Delivery

WhatsApp restrictions or blocking may cause invitations to fail to reach recipients. In such cases, Mazoom reserves the right to use alternative methods to ensure invitations are delivered to users. These methods may include but are not limited to: SMS text messages or other available communication channels. Customers with their own dedicated numbers can also send through Mazoom's private channels. By using Mazoom, you agree to receive invitations through any available method to guarantee delivery.

Disclaimer of Technical Performance Limitations

The Mazoom system may face technical limitations related to server performance or API response times, which could impact service speed and overall user experience. Mazoom bears no responsibility for slowdowns or temporary outages that may affect user experience due to such technical limitations.

Use of Trademarks and False Claims of Ownership or Partnership

It is strictly prohibited to use Mazoom's trademarks, falsely claim ownership of its services, or represent any association without prior written permission. This includes misuse of branding, false claims of ownership, or misleading representations of partnership with Mazoom. Violations of this policy may result in immediate account suspension and legal action.

Invitation Conditions and Publishing Guidelines

Mazoom reserves the right to reject any invitation that does not comply with its Terms and Conditions. No refunds will be issued for rejected invitations due to non-compliance. This includes but is not limited to:

  • Using vague or misleading wording in invitations.
  • Issuing invitations for political or sectarian purposes.
  • Sending invitations to invalid email addresses or phone numbers.
  • Sending invitations on behalf of someone else without their consent.
  • Using Mazoom services for purposes unrelated to invitations.

Privacy and Data Protection

Mazoom is committed to protecting user privacy in accordance with defined policies and handles user data with strict confidentiality. No personal or private information will be disclosed to third parties without prior consent, except when required by law or necessary for service provision.

User Compliance with Local and International Laws

Users must comply with all applicable local and international laws while using Mazoom services. Any activity that conflicts with these laws, including unlawful use of the services or promoting prohibited activities, may result in account suspension and legal action.

Force Majeure

Mazoom shall not be held responsible for any failure or delay in providing services resulting from circumstances beyond its control, such as natural disasters, internet outages, government decisions, or emergencies.

Communication and Support

Mazoom provides customer support via email and commits to responding to inquiries and resolving technical issues as quickly as possible.

Email: admin@mazoom.sa

Address: Riyadh, Saudi Arabia

Review of Terms and Feedback

These terms are subject to regular review. Users are encouraged to review them periodically and report any unclear points or errors. Mazoom values user feedback regarding inconsistencies or suggestions for service improvement.